1. Introduction
At DC Landscaping, we respect your right to privacy and ensure that any personal information you provide is handled responsibly. This Privacy Policy applies to all services we offer, including through our website, contact forms, and direct communication.
2. Information We Collect
We may collect the following types of information:
a. Personal Data
This includes any information you provide directly to us, such as:
Your name
Email address
Phone number
Address (when relevant for service delivery)
Any additional information shared during consultations or via forms.
b. Usage Data
When you interact with our website, we may automatically collect information about:
Pages visited
Time spent on the site
Browser type and version
IP address
Other diagnostic data to improve our website’s functionality.
c. Communication Records
Emails, phone conversations, and other communications may be stored to ensure high-quality service and for reference.
3. How We Use Your Information
We collect and use your personal data for the following purposes:
Service Delivery: To provide quotes, deliver landscaping services, and communicate updates regarding your project.
Customer Support: To respond to inquiries or address concerns.
Marketing and Updates: To inform you of new services, special offers, or industry tips (with your consent).
Website Improvement: To monitor and improve the performance and usability of our website.
Legal Compliance: To meet legal obligations, such as tax and accounting regulations.
4. Sharing Your Information
We respect your privacy and limit the sharing of your information as follows:
Service Delivery: We may share necessary information with subcontractors or third-party service providers to complete your landscaping project.
Legal Obligations: We may disclose your data if required by law, such as in response to legal requests or compliance checks.
Consent-Based Sharing: If you explicitly agree, we may share your data for other purposes.
We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security
We are committed to safeguarding your information. To protect your personal data, we employ:
Technical Measures: Secure servers, firewalls, and encryption protocols.
Organisational Measures: Limited access to your data, restricted only to employees and partners who need it to fulfil their job responsibilities.
While we strive to protect your information, no system can guarantee complete security. We encourage you to notify us immediately if you suspect any breach.
6. Your Rights
You have several rights concerning your personal information, including:
Access: Request a copy of the data we hold about you.
Correction: Ask us to update or correct inaccurate information.
Deletion: Request the removal of your personal information, where legally permissible.
Restriction: Limit the way we process your data.
Objection: Object to certain types of data processing, such as marketing communications.
To exercise any of these rights, contact us at info@dclandscape.co.uk.
7. Cookies
Cookies are small data files stored on your device to enhance your browsing experience. Our website uses cookies to:
Analyse traffic and website performance.
Personalise content based on your preferences.
You can manage or disable cookies through your browser settings. Note that disabling cookies may affect your user experience on our website.
8. Retention of Data
We retain your personal data only as long as necessary for the purposes outlined in this policy, including legal and accounting requirements. Once your information is no longer needed, it will be securely deleted or anonymised.
9. Updates to this Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. All updates will be posted on this page with the latest revision date.
10. Contact Us
For any questions, concerns, or requests regarding your personal information, please contact us:
Email: info@dclandscape.co.uk
Phone: 07503 187781
We are committed to resolving any issues promptly and ensuring your privacy is protected.
